c-zentrix

An all-in-one contact center platform that integrates various channels of communication such as Voice, Chat, WhatsApp, Email, SMS, Social Media, Bots and more, into a single interface along with an integrated CRM!

Yes, you can now manage all your customer interactions from one place, making it easier to streamline your processes and improve your efficiency.

C-Zentrix was developed with a vision of creating next-generation, simplified call center technology solution by offering customer engagement center to enable better communication and provide a 360° experience to the end customer. C-Zentrix's single box solution is unique one box customer engagement solution in the world supporting over 150 concurrent agents. C-Zentrix wishes to help organizations across industries to setup and manage their personalized customer engagement center hassle free at low cost, bringing in high efficiency.

Our products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, CRM, Conference Bridge, Robo call, Missed Call etc.

C-Zentrix has evolved further with Voice Commerce solutions and mobile based applications. Our Ticketing CRM and lead management solution (LMS) enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business. C-Zentrix omnichannel is transforming Customer Experience to new heights.

C-Zentrix has presence across 5 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies.

C-Zentrix is the flagship brand of Towards Vision Technologies Private Limited (TVT). TVT is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience.

Comprehensive Contact Center Solution

For high volume call flows (inbound or outbound), you need a comprehensive contact center solution and just not a cloud telephony solution. Our contact center solution is used by large enterprises, BPOs and enterprises who not only have high call volume but also need to monitor the call center productivity, derive various reports and integrate with Business Intelligence tools. Queue based call management, proper call routing, multilevel IVR with API integration to provide better IVR containment and power dialers integrated with custom workflows make it truly an enterprise level contact center software.
Extendable to Omnichannel Contact Center

Our cloud contact center solution (CCaaS) can be easily extended to Omnichannel contact center with all the digital channels like WhatsApp, Telegram, Viber, Facebook, Linkedin, Instagram, X, video chat and chatbot. This is also integrated with CZ Helpdesk CRM. So, it means you are future ready with CZ Contact Center Solution.
Enhance Agent Productivity and Customer Experience

Our innovative contact center solution provides a lot of unique features to enhance agent productivity and customer experience. It lets you monitor all possible KPIs to measure agent productivity. Knowing past conversations and customer data before customer interaction is a sure recipe to improve customer experience. Our Genie agent (patent pending) feature ensures the customer doesn't have to wait to hear the agent's voice while the agent does not not always remain on-hook. So, it's a blend of agent productivity and customer experience.
AI powered Call Centers

Choose our AI extension to give an edge to your contact center. With unique features like sentiment analysis, live call analysis, summarizer, agent assist etc allows agents to make query resolution lightning-fast and keep your customers smiling. Use the power of Generative AI to make your contact center not only future ready but best in the breed.