Delhivery Scam? Worst Service, Fake Dates & No Accountability
Paid in full. No helmet. Nobody responsible.
On 29 October 2026 I paid Vega Helmets for a helmet. Delhivery was the courier. Velocity was the shipping platform in between.
The promised delivery date was 4 November. Today is 9 November. I don’t have the helmet. I don’t have a refund. I don’t have one phone call, one email, or one honest explanation from any of the three.
What I do have is Delhivery’s own tracking log, which put my parcel “on hold” at 12:19 AM and blamed the “destination”. And a delivery date that has been quietly pushed forward every single day for four days straight.
In my experience, this is the worst delivery service I have dealt with. Three companies touched my order. Each one acts like it’s someone else’s problem.
The order
| Detail | Value |
|---|---|
| Product | Vega Ryker D/V helmet (Vega Helmets / Vega Auto) |
| Order ID | 22510 |
| Order placed and paid | Thu, 29 Oct 2026, 11:13 AM |
| Amount paid | 2000+ |
| Shipping platform | Velocity (velocityshipping.in) |
| Courier | Delhivery |
| Delivered? | No — promised 4 Nov; 5 days late and counting |
Fake delivery dates: what Delhivery’s own tracking shows
The parcel moved from Noida to Hyderabad in four days. Then it hit Delhivery’s Medchal gateway and stopped. Every update after that is either an excuse or a new date.
| Date | What tracking showed |
|---|---|
| 29 Oct, 3:03 PM | Picked up |
| 31 Oct, 10:34 AM | Bag received at facility — Noida_Bairangpur_GW (Uttar Pradesh) |
| 1 Nov, 12:57 AM | Vehicle departed — Noida_Bairangpur_GW |
| 3 Nov, 1:43 AM | Trip arrived — Hyderabad_Medchal_GW (Telangana) |
| 4 Nov, 12:19 AM (the promised delivery date) | “On hold. Destination unable to receive” — Hyderabad_Medchal_GW |
| 6 Nov | Expected delivery: 7 Nov – 10 Nov |
| 7 Nov | Expected delivery: 8 Nov – 11 Nov |
| 8 Nov | Expected delivery: 9 Nov – 12 Nov |
| 9 Nov | Expected delivery: 10 Nov – 13 Nov |
Read that 4 November line again. That was the day my helmet was supposed to arrive. At 12:19 AM, the parcel was put on hold because the “destination” was “unable to receive” it. Whatever that destination was, it wasn’t me. Nobody called me. Nobody came to my door. I found out only by checking the tracking myself.
Then look at the dates. Every day, both ends of the window jump forward by exactly one day. That’s not an estimate. It’s a fake delivery date — one that resets itself so the order never shows as late, while the parcel sits in the same hub.
Delhivery: no accountability, no responsibility
I didn’t stay quiet. I raised it publicly on X on 5 November, tagging @delhivery, @velocity_in and the government’s @jagograhakjago consumer account.
Delhivery’s helpdesk (@help_delhivery) replied the same day. They asked me to DM my AWB number so they could “take this forward”. I sent it on 6 November.
That was the last I heard from them.
- No callback.
- No explanation of “destination unable to receive”.
- No new scan. The parcel has not left Medchal.
- Just a new expected date, every morning.
On 7 November I escalated again, tagging @help_delhivery, @ndtv, @TV9Telugu and @ABPNews. Still nothing.
Asking for my tracking number and then disappearing isn’t customer support. It’s a way to close a public complaint without fixing anything. A courier that holds a paid parcel for six days, gives an internal excuse at midnight, and never contacts the customer has no accountability for the parcel it was paid to deliver.
Vega Helmets: took the money, took no responsibility
This isn’t only Delhivery’s failure. My contract is with Vega Helmets. I paid Vega, not Delhivery. Vega chose the shipping platform. Vega chose the courier.
Yet in eleven days, Vega Helmets has not:
- told me my order is stuck,
- chased its own courier,
- offered a replacement, a refund, or even an apology.
Vega’s support email (support@vegaauto.com) sits right on the tracking page. The customer is expected to do the chasing. The brand that already has the money does nothing.
That’s the pattern with a lot of D2C brands now: collect payment up front, hand the parcel to whichever courier is cheapest, and treat delivery as someone else’s job. If you sold it and took the money, delivering it is your responsibility.
Velocity: the middleman that stays silent
Velocity runs the shipping and tracking page for Vega’s orders. It’s tagged in every one of my posts. It has not replied once.
Velocity’s tracking page is busy advertising “exclusive prices” and No-Cost EMI on its marketplace. It has nothing to say about an order that’s been stuck on its own platform for six days.
Delhivery scams, fake tracking and undelivered parcels
Is Delhivery a scam?
Delhivery is a real, listed logistics company, and it does deliver millions of parcels. But for my order, the experience felt exactly like a scam: money taken, parcel parked at a hub, an internal excuse at midnight, and a fake delivery date that moves every day so nothing ever looks late. Search “Delhivery scam” or “Delhivery fraud” and you’ll find many customers describing the same pattern.
Is Delhivery tracking real or fake?
The tracking page itself is real. The expected delivery date is not a promise. Ignore the date and read the scan log underneath. If the last real scan is days old and the parcel hasn’t left a hub, the shifting date means nothing. In my case the log stopped at Medchal on 4 November while the date kept moving.
Is Delhivery trustworthy?
Based on my order: not when something goes wrong. The helpdesk collected my AWB number and went silent. There was no escalation, no callback and no ownership. If your order is time-sensitive, ask the seller which courier they use before you pay.
Why does Delhivery show “On hold. Destination unable to receive”?
Delhivery doesn’t explain it to customers. In my case it appeared at 12:19 AM at the Medchal gateway, hundreds of kilometres from my address. No one contacted me. If you see it, screenshot it and ask Delhivery and the seller in writing exactly who the “destination” was and why you weren’t told.
What to do if Delhivery has not delivered your parcel?
- Screenshot the tracking log and the expected date every day.
- Write to the seller first. You paid them, so they owe you delivery or a refund.
- Raise a ticket with Delhivery and get a reference number.
- Post publicly on X tagging @delhivery, @help_delhivery and the seller.
- File on the National Consumer Helpline (1915 / consumerhelpline.gov.in).
- If nothing moves, file a consumer complaint (next section).
What are the signs of a fake delivery notice?
Scammers copy Delhivery’s name in SMS and WhatsApp messages. Warning signs: a short or odd link instead of delhivery.com, a small “redelivery” or “address update” fee, urgent language like “parcel will be returned today”, or a request for an OTP or card details. Delhivery’s real tracking is only on its official site and app. Never pay through a link in a message.
I’m not the only one
Other customers have reported the same experience with Delhivery: missed deliveries, fake delivery attempts, customer care that can’t be reached.
Filing a consumer complaint against Delhivery and Vega Helmets
I’m taking this to the consumer forum, against both companies. Under the Consumer Protection Act, 2019, holding a paid order with no delivery, no refund and no response is a deficiency in service, and showing fake delivery dates is an unfair trade practice.
My steps, in order:
- Written demand to Vega Helmets (support@vegaauto.com), Delhivery and Velocity: deliver or refund in full within 7 days.
- National Consumer Helpline — register at consumerhelpline.gov.in or call 1915; NCH forwards the complaint to the company.
- Legal notice to all three if NCH doesn’t resolve it.
- District Consumer Commission, filed online, naming Vega Helmets, Delhivery and Velocity. Claims up to ₹5 lakh carry no filing fee, and you can argue your own case.
Every screenshot, tweet and reply is saved with dates. I’ll update this post at each step.
What I demand
- From Vega Helmets: deliver the helmet now, or refund 2000+ in full. You took the money; own the delivery.
- From Delhivery: explain who the “destination unable to receive” was, why the parcel has sat at Medchal since 3 November, and who keeps changing the expected date.
- From Velocity: stop staying silent on an order stuck on your own platform.
No accountability. No responsibility. Just a new date every morning. Until that changes, this post stays up, and it gets updated.
Last updated: 9 November 2026
Sources: Sansa Legal — filing a consumer complaint via e-Daakhil · Vakeel360 — consumer court fees and process
