What are the 4 types of chatbots?
There are several different types of chatbots, but some common categorizations include:
- Rule-based chatbots: These chatbots follow a set of predefined rules and are designed to handle simple, structured tasks. They can be programmed to understand specific keywords and respond with predefined answers.
- Self-learning chatbots: Also known as “cognitive” or “AI-based” chatbots, these chatbots use machine learning algorithms to understand and respond to user input. They can improve their performance over time by learning from interactions with users.
- Scripted chatbots: These chatbots use a script or a predefined conversation flow to guide the interaction with the user. They are typically used in customer service scenarios where the interactions are highly structured and follow a predefined path.
- Hybrid chatbots: This category of chatbots combines features of rule-based and self-learning chatbots. They use a combination of predefined rules and machine learning algorithms to understand and respond to user input.
Rakesh Reddy is a SEO web marketer, with experience of managing global website customization and maintenance. His background in Market research, content marketing, competitive research, brand strategy, and account management. Worked as Digital Marketing and SEO Specialist in Picsart Inc (Bangalore), Neil Patel Digital India (Bangalore), Digicliff solutions (Bangalore), and Nikulsan Digital Agency (Bangalore)